We will be presenting our AI-driven personalization solution and its latest enhancements at stand TT535. Contact us now to arrange your personal demo or take a look at our company profile on the WTM pages.

Furthermore, Andy Owen-Jones, CEO and Co-Founder of bd4travel, will debate with industry experts and travelers about “Strategies to understand and connect with your customer”. To join this session of the newly created Travel Forward Conference, click on this link and feel free to use our speaker discount code: “SPEAKER20”.

11:20 – 11:50: Do you know who I am? Strategies to understand and connect with your customer

“Today’s travellers expect a seamless and truly omnichannel customer journey. Putting travellers at the heart of both process and decision-making is essential to provide an unrivalled experience, but what does this mean in practice? Speaking to industry experts and travellers, this session explores the most innovative, game-changing customer centric strategies, and how to make them real.”


  • Francois Mare, VP e-Commerce Luxury, Accor
  • Andy Owen-Jones, CEO & Co-Founder, bd4travel
  • Virginia Stuart-Taylor, Travel Writer, The Well-Travelled Postcard
  • Joost Vermulen, Regional Director – Northern Europe, Booking.com
  • Moderator: Jon Collins – Programme and Content Director, Travel Forward